Your Rights
As a UK-based company, we comply with all the relevant UK consumer legislation, including the Distance Selling Regulations. These regulations give you the right to cancel an order within seven days of receiving the goods. In our returns policy we allow ten days (see the Returns section below). You can be confident that shopping with us is safe and secure and that our terms and conditions will not affect your statutory rights.
Pricing
All our prices include VAT (value added tax) where appropriate*, at the standard UK rate of 20%. We do our best to ensure our prices are up-to-date and correct, but errors do happen occasionally. In this case we’ll contact you before dispatching your order.
* In the UK helmets are VAT-free.
Payment
We accept most major credit and debit cards for online orders, using a secure payment gateway or PayPal. If we have any problems taking your payment we’ll contact you before processing your order. We only accept payments in UK currency (pounds sterling) due to the varying exchange rates.
Card Security
We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately. Our online shop uses secure servers, where information is protected by secure sockets layer (SSL) encryption technology. This encryption, which works with all major browsers, makes it virtually impossible for unauthorised parties to read any of the information you send us. Once your order has been processed, your encrypted card number will be removed from the web server. That means there’s no way anyone could obtain your card details from the site, so you can order with confidence.
Ordering Information
We do our best to keep our website updated to reflect changes in stock levels and availability. Stock listed on our website is the same as is in the Barkham store - or in some cases a 'third party warehouse' (see below). So use the Click and Collect feature to pay in advance of collecting your goods. Note that we have far more products instore than online so please always call 0118 976 1130 if you're after something not shown. You'll be surprised at the wide range and sometimes niche products we stock.
Always use the 'Check store availability' link to confirm if stock is available at MOUNTAIN TRAX in Barkham. Some products have a live link to our suppliers stock - called the 'OTHER WAREHOUSE'. If they have an item in stock and we show 'Unavailable in store', you can still place and pay for your order. We will then order the item in for you. Estimates for delivery from suppliers do vary as some are outside the UK. Therefore the final delivery to you maybe for example anything from 3 to 14 days from point of order. We will keep you updated on progress when possible.
We occasionally run out of popular items and may not keep in stock some of the more niche ones - instead relying on our suppliers to hold stock for us to Special Order for you. If a product you’re interested in is marked ‘Out of stock’ you can be notified using the 'Your email for stock info' field when it comes back into stock leaving you the option to order then. Some items are marked 'We'll order this in', such as Premium Products (for example bikes or frames from Santa Cruz, Yeti, Ibis, Evil etc) this is because there are just too many options of model, size, colour, specification for a shop to hold. Accurate leadtimes can be given by calling the shop.
We reserve the right to cancel the contract between us if:
- We have insufficient stock to deliver the Goods you have ordered;
- The delivery service provider does not deliver to your area
- One or more of the Goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; or
- We have reason to suspect that there is a risk of a fraudulent transaction.
Product Descriptions and Images
The products displayed on our website use a mix of manufacturers’ photographs/descriptions and our own. Although we aim for 100% accuracy, mistakes do occur occasionally. Please let us knowif you spot something that isn’t correct. If you have bought something based on a picture or description on the website that turns out to be incorrect, we’ll be happy to provide a refund or replacement, as long as the product is unused in accordance with our Returns Procedure.
Liability
We don’t accept any liability for damages of any kind relating to the use of this website, including direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property or claims of third parties, implied or otherwise.
Copyright
All content, including pictures, copy and code on this website are the property of Mountain Trax. You must not copy or use any of the content without our express permission.